Refund and Returns Policy
Last updated: April 18 2026
All Sales Are Final All purchases made through mobilehealthpros.ca are final sale. By completing a purchase on our website you agree to this policy in full. We do not offer refunds, returns, exchanges, or order modifications once an order has been placed and payment has been processed.
Customer Responsibility By placing an order through our website, the customer acknowledges and accepts responsibility for:
- All applicable federal and provincial taxes (HST at 13% where applicable)
- All shipping and handling costs
- Selecting the correct product, size, and quantity prior to checkout
- Reviewing all product details and descriptions before purchasing
We strongly encourage customers to contact us before purchasing if they have any questions about sizing, fit, or product suitability.
Exceptions Refunds or replacements will only be considered under the following limited circumstances:
- Measurement or sizing error by our clinic — If a measurement or specification was taken and recorded by one of our practitioners and the product was fabricated or ordered incorrectly as a direct result of that error, we will arrange a replacement at no cost to the customer. Claims must be submitted within 7 days of receiving the item with supporting documentation.
- Manufacturer warranty — If a product is found to be defective and falls within the manufacturer’s stated warranty period, we will facilitate a warranty claim on your behalf. Warranty terms are set by the manufacturer and may vary by product. We do not guarantee warranty outcomes.
We reserve the right to assess each claim on a case-by-case basis and to request supporting photos, documentation, or proof of purchase before approving any exception.
Non-Returnable Items The following items cannot be returned or refunded under any circumstances:
- Custom orthotics and any custom-fabricated devices
- Opened compression stockings or hosiery (hygiene)
- Opened braces, supports, or any item removed from sealed packaging
- Digital products or downloadable content
- All clinical services, assessments, and treatments
Shipping & Delivery Shipping costs are non-refundable. MHP Spine & Wellness Centre is not responsible for delays, lost packages, or damages caused by the carrier once an order has been dispatched. If your order arrives damaged, contact us within 48 hours of delivery with photos and we will do our best to assist.
Chargebacks & Disputes By purchasing from mobilehealthpros.ca you agree to contact us directly at info@mobilehealthpros.ca before initiating any chargeback or payment dispute. We reserve the right to provide this policy and transaction records to our payment processor and relevant authorities in the event of a disputed charge.